Annie placed a pay-on-delivery order. What followed was a screaming match at her door and a threatening text message. Glovo’s DMs are locked, so she brought it to X.
A Nigerian woman who goes by Annie on X has gone public with a disturbing experience involving a Glovo delivery rider who allegedly threatened her life over a pay-on-delivery food order.
Annie, whose handle is @DabereNnamani, placed an order from Chicken Republic on the Glovo app on Monday morning. The order was pay on delivery, a payment method she has used on the platform multiple times without incident. When the rider arrived and called, she picked up immediately. Her phone had been in her pocket the entire time.
What happened next, according to her account, escalated quickly.
The rider arrived at her door shouting that she hadn’t been answering. She checked her phone; there were no missed calls. A network drop had likely cut the call. She stayed calm and asked him to lower his voice. Instead of de-escalating, he got louder, became verbally abusive, and continued with curse words.
Annie refused to accept that treatment, left the order with him unpaid, and went back inside.
Then he sent her a text message. Threatening to beat her up. Threatening her life. Over a food delivery.
Why she went public
Annie tried to reach Glovo directly first. Their DMs on X are locked. With no private channel available, she brought the entire account to her public timeline and made her position clear.
“If ANYTHING happens to me, I am holding this rider AND Glovo Nigeria fully responsible,” she wrote. “My safety is not a small matter.”
She also stated that she wants it on record: the threat was made, it came from a Glovo rider, and she is documenting it publicly in case anything escalates further.
The bigger issue
This isn’t just about one bad interaction. Delivery platforms operating in Nigeria have a responsibility to vet, train, and monitor the riders operating under their brand. When a customer places an order, they are trusting the platform, not just to deliver food, but to ensure the person showing up at their door is not a threat to their safety.
A rider threatening a customer over a dropped call and a delayed payment is a failure at every level. It’s a failure of temperament, a failure of training, and potentially a failure of the system that dispatched him without adequate accountability structures in place.
Glovo Nigeria has not publicly responded at the time of writing. Their locked DMs mean customers with urgent safety concerns have no direct line to the company, a problem that this situation has made impossible to ignore.
Annie’s ratings are on the platform. Her history is there. She was a verified, repeat customer. None of that protected her from being threatened in her own home.
That should concern everyone who uses these platforms.
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